Open the current order terms
Check the product and order interface for eligibility, deadline and required steps.
Know the window before you need it.
Official guidance says eligible products generally need a return request within 15 days after delivery, lists excluded free-return categories and states that exchanges are not currently supported.
15days after receipt for eligible return requests
NOexchange service currently stated
$30maximum shipping compensation stated for confirmed Hacoo-responsibility cases
Know common exclusions
Beauty after opening; underwear, swimwear, leggings and lingerie; jewellery/luxury goods; and listed electronics may not qualify for free return.
Photograph the package
Capture outer packaging, shipping label, product bag and condition before discarding anything.
Show the complete item
Take a full view plus close-ups of the defect, incorrect option or missing part.
Get approval before shipping
The official page says unapproved returns may not be accepted and pickup service is not currently supported.
Keep cost expectations realistic
Customer-reason returns can leave the customer responsible for return shipping/customs; original shipping fees are stated as non-refundable.
Do not expect an exchange
The current policy says exchange service is not supported; a different size may require a return and new order.
Sources checked: Hacoo Help Center return policy and ‘How to return the products?’ · 28 August 2026.
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