Check whether your item is eligible, submit evidence within the applicable deadline, and follow the return or keep-item instructions issued for your case.
One shipping page describes refunds without return, while the refund policy says some items must be returned and others kept. Get the order-specific instruction before sending anything. Eligibility, product exclusions and return costs must be checked separately.
The public refund page describes review normally within 24 hours, with possible holiday or promotion extensions, then 8–15 working days for credit cards or 5–7 for PayPal. These are published references, not a promise for every order; check the approved refund and payment method.
Check the product and order interface for eligibility, deadline and required steps.
Capture outer packaging, shipping label, product bag and condition before discarding anything.
Take a full view plus close-ups of the defect, incorrect option or missing part.
The official page says unapproved returns may not be accepted and pickup service is not currently supported.
Customer-reason returns can leave the customer responsible for return shipping/customs; original shipping fees are stated as non-refundable.
The current policy says exchange service is not supported; a different size may require a return and new order.
Sources: Hacoo public Shipping & Delivery and Return & Refund Policy · reviewed 10 October 2026. Order-specific terms take priority.